Jeff Quinn
About Jeff Quinn
Jeff Quinn is a Technical Support Specialist at Indio Technologies Inc., where he has worked since 2020. He has a diverse background in client service, technical support, and training, with previous roles at AIG, Monarch Wealth Management, and Home Instead Senior Care.
Work at Indio Technologies
Jeff Quinn has been employed at Indio Technologies Inc. as a Technical Support Specialist since 2020. In this role, he focuses on providing technical assistance and support to users of the company's software products. He leads Zoom meetings to demonstrate platform features and hosts Q&A sessions to assist users in navigating the software. Jeff also analyzes potential bugs, reproducing them for the engineering team to address, ensuring the software remains functional and user-friendly. His work contributes to enhancing user experience and product reliability.
Previous Employment History
Before joining Indio Technologies, Jeff Quinn held several positions in various organizations. He worked at AIG as a Licensing and Commissions Specialist from 2016 to 2018 in the Houston, Texas Area. Following that, he served as a Client Service Associate at Monarch Wealth Management, LLC from 2018 to 2020 in Austin, Texas. His earlier experience includes working as a Caregiver at Home Instead Senior Care from 2014 to 2017 and as a TSR Helpdesk Agent at Telenetwork from 2009 to 2011. He also worked as an Import Specialist at Maersk Line in 2013 and held a student position as Director of Community Outreach at IABC in 2011.
Education and Expertise
Jeff Quinn studied at the University of Wisconsin-Madison, where he earned a Certificate in Cybersecurity from 2021 to 2022. He also attended the University of Houston, obtaining a Bachelor of Arts in Corporate Communications from 2009 to 2012. Additionally, he pursued studies at the Texas Department of Insurance, achieving a Texas All-lines Adjuster license from 2018 to 2020. His educational background equips him with foundational technical skills, including Windows Active Directory, VLAN/Trunking, and Subnetting.
Training and Development Contributions
At Indio Technologies, Jeff Quinn has developed training resources aimed at enhancing product knowledge for users. His contributions include creating documentation and training materials that assist users in understanding the software's features and functionalities. This initiative reflects his commitment to improving user experience and ensuring that clients can effectively utilize the company's products.
Technical Skills and Experience
Jeff Quinn possesses foundational technical skills that are essential for his role as a Technical Support Specialist. His expertise includes knowledge of Windows Active Directory, VLAN/Trunking, and Subnetting. Additionally, he has experience with Software as a Service (SAAS) products, which enhances his ability to provide support and training. His skills in training and documentation further contribute to his effectiveness in assisting users and addressing their technical inquiries.