Janice George
About Janice George
Janice George is a Client Support Representative at Indotronix Avani Group, where she has worked since 2021. She has a background in operations research and client support, with previous roles at Greene Classic Limousines, SunTrust, and Workforce Logiq.
Current Role at Indotronix Avani Group
Janice George has been employed as a Client Support Representative at Indotronix Avani Group since 2021. In this role, she conducts outreach through phone calls and emails to assist clients. She is responsible for researching and reviewing customer inquiries across multiple systems to ensure accurate information is provided. Additionally, she documents call information and identifies trends to inform management, contributing to improved client support processes.
Previous Experience in Client Support and Operations
Before joining Indotronix Avani Group, Janice George worked in various roles that enhanced her client support skills. She served as a Claims Specialist at Workforce Logiq from 2020 to 2021, where she focused on claims processing. Prior to that, she was an Operations Research Specialist at SunTrust from 1997 to 2000, where she developed analytical skills that are essential in client support. Additionally, she worked as an Accounting Assistant at Greene Classic Limousines from 2000 to 2002, gaining experience in financial operations.
Education and Academic Background
Janice George studied at Clayton State University, where she pursued a Bachelor of Business Administration (B.B.A.) in Management. Her academic journey spanned from 2002 to 2009, during which she acquired foundational knowledge in business management principles that support her professional roles in client support and operations.
Technical Skills and Tools Utilized
In her current position as a Client Support Representative, Janice George utilizes various technical tools to enhance her performance. She is proficient in Amazon Web Services, Salesforce, Aspen, Omnicaid, and OneNote. These tools assist her in managing customer inquiries and ensuring efficient communication with clients, thereby facilitating effective support.
Expertise in Customer Satisfaction
Janice George has developed expertise in identifying and escalating issues to ensure customer satisfaction. Her experience across different roles has equipped her with the skills necessary to recognize trends in customer interactions and address concerns proactively. This focus on customer satisfaction is a key aspect of her responsibilities in her current role.