Abhay Pratap Singh
About Abhay Pratap Singh
Abhay Pratap Singh is an Authoriser and Service Delivery Manager at IndusInd Bank, where he manages customer complaints and enhances service delivery. He holds a Bachelor of Science in Mathematics from Dr. B. R. Ambedkar University and has previously worked in various roles in the banking sector.
Work at IndusInd Bank
Abhay Pratap Singh currently serves as an Authoriser & Service Delivery Manager at IndusInd Bank, a position he has held since 2023. He is based in Noida, Uttar Pradesh, India. In this role, he manages customer complaints and escalations, conducting root cause analysis to enhance service delivery. His efforts have led to increased client engagement and CASA balances by activating customers on various direct transaction channels, including the Mobile Banking App, Net Banking, Debit Card, and UPI.
Previous Experience at ICICI Bank
Prior to his current role, Abhay worked at ICICI Bank as an Assistant Manager II in Retail Asset Operations from 2021 to 2023. His responsibilities included monitoring suspense accounts, deferred accounts, and accounts payable/receivable, ensuring the timely movement of funds. This experience contributed to his expertise in managing financial operations and customer service.
Experience at Tech Mahindra
Abhay Pratap Singh also has experience as a Senior Associate at Tech Mahindra, where he worked from 2019 to 2021. In this role, he was responsible for profiling mapped customers, gaining insights into their family, demographic, and product relationships with other banks. This position helped him develop skills in customer relationship management and data analysis.
Education and Expertise
Abhay completed his Bachelor of Science in Mathematics at Dr. B. R. Ambedkar University, Agra, from 2014 to 2017. He also holds an Advance Diploma in Computer Application from Trivedi College of IT and Management. His educational background in mathematics and computer science provides a strong foundation for his analytical and problem-solving skills in the banking sector.