Bhavneet Kaur
About Bhavneet Kaur
Bhavneet Kaur is a Corporate Sales Relationship Manager at IndusInd Bank, where she has worked since 2019. With a background in banking and insurance, she has previously held positions at ICICI Bank and Kotak Life Insurance, and has received recognition for her contributions to customer satisfaction and operational improvements.
Current Role at IndusInd Bank
Currently, Bhavneet Kaur serves as a Corporate Sales Relationship Manager at IndusInd Bank, a position she has held since 2019. In this role, she focuses on managing corporate client relationships and driving sales initiatives. She operates from Gurugram, Haryana, India, where she has contributed to the bank's growth by enhancing customer satisfaction and streamlining operations.
Previous Experience in Banking and Insurance
Before joining IndusInd Bank, Bhavneet Kaur gained valuable experience in the banking and insurance sectors. She worked as a Junior Officer at ICICI Bank from 2010 to 2013, where she was involved in various customer service and operational roles in the New Delhi Area. Additionally, she briefly worked as a Trainee in the HR & Admin Department at Kotak Life Insurance in 2007.
Educational Background
Bhavneet Kaur has a solid educational foundation in business and finance. She earned a Bachelor of Business Administration (BBA) in Banking and Insurance from Guru Gobind Singh Indraprastha University, completing her studies from 2005 to 2008. She furthered her education with a Post Graduate Diploma in Financial Planning from the International College of Financial Planning in 2009 and later obtained a Master of Business Administration (MBA) in Marketing & Banking from ICFAI Business School, graduating in 2019.
Achievements in Customer Satisfaction
At IndusInd Bank, Bhavneet Kaur received recognition from the National Sales Head for her effective handling of customer concerns, particularly for resolving issues with a highly irate client through cold-calling within her first month. Her efforts contributed to enhanced customer satisfaction and operational improvements, showcasing her commitment to service excellence.
Contributions to Operational Efficiency
Bhavneet Kaur has played a significant role in streamlining processes at IndusInd Bank. She assisted higher management in identifying areas for improvement and implemented changes that enhanced both central and local operations. Her contributions have been instrumental in maximizing customer satisfaction and ensuring timely service delivery.