Debabrata Deb
About Debabrata Deb
Debabrata Deb serves as the Assistant Vice President and Branch Head at IndusInd Bank, where he has worked since 2016. He has extensive experience in banking, having previously held managerial positions at ICICI Bank and Kotak Mahindra Bank, and he holds a Bachelor of Commerce and a Post Graduate Diploma in Banking.
Work at IndusInd Bank
Currently, Debabrata Deb serves as the Assistant Vice President and Branch Head at IndusInd Bank, a position he has held since 2016. In this role, he leads a team of 13 members to achieve branch sales targets while ensuring high-quality service and effective customer relationship management. He conducts fortnightly and monthly reviews as outlined in the Retail Operations Manual. His responsibilities also include managing cash and ATM operations, monitoring suspense and dummy accounts, and overseeing the vault register.
Previous Experience at ICICI Bank
Debabrata Deb has extensive experience at ICICI Bank, where he held multiple roles over several years. He worked as a Branch Manager from 2013 to 2014 in Gurgaon, Haryana, and as a Branch Sales Manager from 2008 to 2013, also in Gurgaon. Additionally, he served as a Trade Finance Manager for four months in 2014 in the New Delhi Area. His tenure at ICICI Bank provided him with a solid foundation in banking operations and customer management.
Experience at Kotak Mahindra Bank
Debabrata Deb worked at Kotak Mahindra Bank as a Branch Manager - Senior Manager from 2014 to 2016 in the New Delhi Area. This role contributed to his management skills and experience in leading teams within the banking sector. His time at Kotak Mahindra Bank further enhanced his expertise in branch operations and customer service.
Education and Expertise
Debabrata Deb holds a Bachelor of Commerce (B.Com.) degree, having studied Banking, Corporate, Finance, and Securities Law at Manipur University. He also earned a Post Graduate Diploma in Banking from Manipal University in 2009. His educational background supports his professional expertise in financial planning, customer advisory, and banking operations.
Customer Relationship Management
In his current role, Debabrata Deb focuses on customer relationship management by advising clients on financial planning based on their needs and risk appetite. He prioritizes visits to five customers weekly, concentrating on the top 20% of profitable customers. His approach emphasizes building strong relationships to enhance customer satisfaction and loyalty.