Dhaval Bhikadiya
About Dhaval Bhikadiya
Dhaval Bhikadiya is a Service Delivery Manager at IndusInd Bank, where he has worked since 2020. He has over six years of experience in the banking industry, progressing from Assistant Manager to his current role, and possesses strong skills in customer service and business development.
Work at IndusInd Bank
Dhaval Bhikadiya has been serving as a Service Delivery Manager at IndusInd Bank since 2020. He operates in the Surat Area of India, where he focuses on enhancing service delivery and client satisfaction. His role involves managing operational efficiency and ensuring that customer service standards are met. With a background in banking, he has developed skills that are essential for effective service management.
Education and Expertise
Dhaval Bhikadiya holds a Post Graduate Diploma in Business Management (PGDBM) from Times Pro, where he specialized in Banking, Corporate, Finance, and Securities Law. He completed this program in 2017. Additionally, he earned a Bachelor of Business Administration (B.B.A.) from N.R. Institute of Business Management in Ahmedabad, focusing on Finance from 2011 to 2014. He also obtained a Master of Business Administration (M.B.A.) in Accounting and Finance from Sri Chimanbhai Patel Institute of Management and Research between 2014 and 2016.
Professional Background
Dhaval Bhikadiya has over six years of experience in the banking industry. He began his career as an Assistant Manager at Axis Bank from 2017 to 2020, where he worked in Pipava. His career progression reflects a consistent advancement in responsibilities, culminating in his current role as Service Delivery Manager. His professional background includes a strong emphasis on customer service and business development.
Skills and Competencies
Dhaval possesses strong skills in Microsoft Excel and Microsoft Word, which are vital for managing service delivery in the banking sector. His expertise extends to business development, where he has contributed to enhancing client satisfaction and operational efficiency. These skills support his role in ensuring effective service management and client engagement.
Early Education
Dhaval Bhikadiya completed his secondary and higher secondary education at M.D. Shah Vidhayalaya, where he studied Business/Commerce from 2007 to 2011. This foundational education provided him with essential knowledge in commerce, which has supported his subsequent studies and career in the banking industry.