Jennifer Frank
About Jennifer Frank
Jennifer Frank serves as the Regional Process Adherence and Quality Manager at IndusInd Bank, where she has worked since 2018. With extensive experience in quality assurance and operational compliance, she has previously held positions at Janalakshmi Financial Services and Kotak Mahindra Bank Ltd.
Work at IndusInd Bank
Jennifer Frank has been serving as the Regional Process Adherence and Quality Manager at IndusInd Bank since 2018. In this role, she is responsible for monitoring the learning management system index to ensure it meets the basic requirements for the team and branch officials. She prepares training manuals, FAQs, and quizzes for process rollout trainings. Additionally, she conducts process audits of branches throughout the year to ensure operational compliance. Jennifer has successfully led the implementation of CRM launch and digital account opening projects across the Gujarat region.
Previous Experience at Janalakshmi Financial Services
Before joining IndusInd Bank, Jennifer worked at Janalakshmi Financial Services as the Regional Quality Assurance Manager from 2017 to 2018. In this position, she focused on quality assurance processes within the organization. Her role involved ensuring that the quality standards were met across various operational aspects.
Career at Kotak Mahindra Bank Ltd
Jennifer Frank spent 12 years at Kotak Mahindra Bank Ltd, where she held the position of Zonal Service Quality Manager from 2004 to 2016. Her responsibilities included overseeing service quality initiatives and ensuring compliance with operational standards within the bank's zones.
Research Associate Role at Indian Institute of Management Ahmedabad
In 2017, Jennifer briefly worked as a Research Associate at the Indian Institute of Management Ahmedabad for three months. This role involved supporting research projects and contributing to academic initiatives within the institution.
Educational Background and Skills
While specific details about Jennifer's educational background are not provided, her extensive experience in quality assurance and process management across various financial institutions indicates a strong foundation in these areas. Her skills include preparing training materials, conducting audits, and drafting operational processes.