Manish Pandey
About Manish Pandey
Manish Pandey is the Head ATM DVP at IndusInd Bank, with over 15 years of experience in the ATM and kiosk industry. He has a background in engineering and has held various roles in companies such as Prizm Payment Services and NCR Corporation.
Current Role at IndusInd Bank
Manish Pandey serves as the Head ATM DVP - GBO at IndusInd Bank since 2020. In this role, he oversees the bank's ATM operations, focusing on deployment strategies and enhancing customer service through automated functionalities. His responsibilities include managing the profitability of ATM services and conducting cost-benefit analyses to ensure efficient operations.
Previous Experience in the ATM Industry
Manish Pandey has over 15 years of experience in the ATM and kiosk industry. He has held various positions that contributed to his expertise in deployment and operational efficiency. Prior to his current role, he worked at Prizm Payment Services Pvt Ltd as a Team Leader from 2007 to 2011 and at NCR Corporation as a Customer Support Engineer from 2006 to 2007.
Educational Background
Manish Pandey completed his Bachelor of Technology (B.Tech.) in Electrical, Electronics, and Communications Engineering from A.M.I.E.T.E from 1999 to 2003. He also attended Kendriya Vidyalaya from 1985 to 1997, where he completed his primary and secondary education.
Technical Expertise and Skills
Manish possesses strong technical knowledge of ATM machines from major manufacturers such as NCR, Diebold, and Wincor. He has hands-on experience with alternate channel products, specifically self-service terminals. His role involves providing technical support and guidance to customer banks and business partners regarding sales, system integration, software, and post-sales service.
Career Progression and Roles
Before joining IndusInd Bank, Manish held various positions that shaped his career. He worked at CMS Companies as an FMS Engineer from 2003 to 2006 and at Ola Electric Mobility Pvt. Ltd. in 2019, where he focused on creating infrastructure for electric vehicles. His diverse experiences have contributed to his comprehensive understanding of technology and customer service in the financial sector.