Michelle Dcruz
About Michelle Dcruz
Michelle Dcruz is a Training Manager with extensive experience in the banking sector, currently working at Indusind Bank since 2017. She has held various training and managerial roles at HDFC Bank, ICICI Bank, and Kotak Mahindra Bank, and holds a Master's degree in Commerce and International Business from Mumbai University.
Current Role at IndusInd Bank
Michelle Dcruz serves as the Training Manager at IndusInd Bank, a position she has held since 2017. In this role, she is responsible for developing and implementing training programs aimed at enhancing employee skills and performance. Her experience in the banking sector contributes to her ability to design effective training strategies that align with the bank's objectives.
Previous Experience at HDFC Bank
Prior to her current role, Michelle worked at HDFC Bank as the Training and Quality Manager from 2008 to 2013. During her five years in this position, she focused on training initiatives and quality assurance processes to improve service delivery and operational efficiency within the bank. Her tenure at HDFC Bank provided her with valuable insights into training methodologies in the banking industry.
Professional Background at ICICI Bank
Michelle's career in banking began at ICICI Bank, where she worked as a Trainer from 2002 to 2008. Over her six years there, she developed training programs aimed at enhancing employee competencies and customer service skills. This foundational experience in training set the stage for her future roles in the banking sector.
Education and Academic Qualifications
Michelle Dcruz completed her education at several institutions. She attended St. Charles High School in Vakola from 1986 to 1997. She then pursued a Bachelor of Commerce at St. Andrew's College of Arts, Science and Commerce from 1997 to 2002. Following this, she obtained a Master's degree in Commerce with a focus on International Business from Mumbai University, completing her studies from 2005 to 2009.
Experience at Kotak Mahindra Bank
Michelle worked at Kotak Mahindra Bank as a Senior Manager for one year, from 2013 to 2014. In this role, she contributed to the bank's training and development initiatives, further enhancing her expertise in the banking sector. Her diverse experience across various banks has equipped her with a comprehensive understanding of training needs in the financial industry.