Monica Rana
About Monica Rana
Monica Rana is a Service Delivery Manager at IndusInd Bank, where she has worked since 2021. She has a background in banking, having previously served as a Bank Teller at ICICI Bank from 2018 to 2021, and holds a Bachelor of Commerce degree from a government college in Chandigarh.
Work at IndusInd Bank
Monica Rana has been employed at IndusInd Bank as a Service Delivery Manager since 2021. In this role, she oversees service delivery operations, ensuring that customer support and banking processes run efficiently. Her position involves managing both personal and corporate customer interactions, focusing on enhancing service quality and operational effectiveness. She continues to work in Panchkula, Haryana, where she applies her banking expertise to improve customer experiences.
Previous Experience at ICICI Bank
Prior to her current role, Monica Rana worked at ICICI Bank as a Bank Teller from 2018 to 2021. During her three years in this position, she provided support to customers in Panchkula, Haryana. Her responsibilities included assisting both personal and corporate clients, which helped her develop a strong foundation in customer service and banking operations.
Education and Expertise
Monica Rana completed her Bachelor of Commerce (B.Com) degree at Post Graduate Government College for Girls, Sector 11, Chandigarh, from 2013 to 2016. This educational background has equipped her with essential knowledge in finance and business management, which she utilizes in her banking career. Her academic achievements complement her practical experience in the banking sector.
Career Progression
Monica Rana began her career in the banking industry as a Bank Teller in 2018. Over the course of three years, she gained valuable experience and skills that facilitated her advancement to the role of Service Delivery Manager at IndusInd Bank. Her career trajectory demonstrates her ability to adapt and grow within the banking sector, contributing to her current responsibilities.
Skills and Competencies
Monica Rana possesses a range of skills essential for her role in banking. She is adept at ensuring smooth bank operations and providing effective customer support. Her experience includes working independently and collaboratively within a team environment, showcasing her versatility and commitment to service excellence in the banking sector.