Neeraj Sinha
About Neeraj Sinha
Neeraj Sinha is a Portfolio Retention Manager at IndusInd Bank, specializing in customer complaints escalation for the North and East regions. He has over 18 years of experience in banking and telecommunications, with a strong background in cross-selling financial products.
Work at IndusInd Bank
Neeraj Sinha has been employed at IndusInd Bank since 2015, serving as the Portfolio Retention Manager. In this role, he is responsible for managing customer complaints escalation specifically for the North and East regions of India. His tenure at the bank spans over nine years, during which he has developed expertise in customer retention strategies and complaint resolution processes.
Education and Expertise
Neeraj Sinha holds a Bachelor's degree in Political Science and Government from Magadh University, which he completed from 1997 to 2001. He furthered his education with a Master of Business Administration (MBA) from the National Institute of Management Technology (NIMT), graduating in 2012. His educational background supports his professional expertise in banking operations and customer service management.
Background
Before joining IndusInd Bank, Neeraj Sinha worked at DHFL as the Customer Care Head for the Delhi NCR region from 2011 to 2015. His career in banking began at ICICI Bank, where he served as a Relationship Manager and Senior Branch Banking Officer from 2006 to 2011. His professional journey spans over 18 years, covering various roles in telecommunications and banking.
Achievements in Customer Service
Neeraj Sinha specializes in handling portfolio management and customer escalation, particularly for Loan Against Property (LAP) in the North and East regions of India. His extensive experience in cross-selling financial products has contributed to his effectiveness in customer service and complaint resolution, enhancing customer satisfaction and retention.