Neha Dokania
About Neha Dokania
Neha Dokania is a Service Delivery Manager with extensive experience in the banking sector, currently serving at Indusind Bank since 2017 and previously at Yes Bank as Branch Service Leader. She has held various roles in different banks, showcasing her expertise in client services and product analysis.
Work at IndusInd Bank
Neha Dokania has been serving as a Service Delivery Manager at IndusInd Bank since 2017. In this role, she has focused on enhancing service delivery processes and improving customer satisfaction. Prior to her current position, she worked at IndusInd Bank as a Client Service Manager from 2011 to 2013, where she was responsible for managing client relationships and ensuring high-quality service. Her experience at IndusInd Bank spans over seven years, contributing to her expertise in banking operations and customer service.
Current Role at Yes Bank
Since 2019, Neha Dokania has held the position of Branch Service Leader at Yes Bank in Bombay, Maharashtra. In this role, she oversees branch operations and service delivery, ensuring that customer needs are met effectively. Her experience in service management allows her to implement strategies that enhance the overall customer experience at the branch level. She has been with Yes Bank for five years, further solidifying her expertise in the banking sector.
Previous Experience in Banking
Neha Dokania has a diverse background in the banking industry. She worked as a Privilege Banker at ICICI Bank from 2009 to 2011, where she managed high-net-worth clients and provided tailored banking solutions. Following her tenure at ICICI Bank, she joined IndusInd Bank as a Client Service Manager from 2011 to 2013. After that, she transitioned to Microsec Capital Limited, serving as a Products and Web Analyst from 2014 to 2017. This varied experience has equipped her with a comprehensive understanding of banking services and client management.
Education Background
Neha Dokania completed her education at the Assembly of God Church School. This foundational education has contributed to her professional development and career in the banking sector. The skills and knowledge gained during her schooling have supported her roles in service delivery and client management throughout her career.