Nishant Gupta
About Nishant Gupta
Nishant Gupta is the Chief Manager at IndusInd Bank, specializing in customer onboarding and retention processes. He holds a Bachelor of Science from Patna Science College and a Post Graduate Diploma in Management from Chandragupt Institute of Management Patna.
Work at IndusInd Bank
Nishant Gupta serves as the Chief Manager at IndusInd Bank, a position he has held since 2023. He is based in Gurugram, Haryana, India. In this role, he focuses on optimizing customer onboarding and retention processes, aiming to enhance customer loyalty. His responsibilities include developing service roadmaps and functional specifications to improve customer experience.
Education and Expertise
Nishant Gupta completed his Bachelor of Science at Patna Science College from 2014 to 2017. He furthered his education by obtaining a Post Graduate Diploma in Management with a specialization in Marketing from Chandragupt Institute of Management Patna, where he studied from 2018 to 2020. His educational background supports his expertise in customer onboarding and retention strategies.
Background
Before joining IndusInd Bank, Nishant Gupta accumulated diverse experience in the banking sector. He worked as a Senior Deputy Manager at ICICI Bank from 2020 to 2022. His earlier roles include a position as Project Management - Digital Banking at HDFC Bank Limited in 2019 and as a Project Trainee - Fund Management at the Confederation of Empowerment Initiatives (CEI) in 2020.
Achievements
Nishant Gupta has participated in the Masters' Union × KPMG Master Camp, focusing on Human Resource Management. He advocates for integrating customer insights into business strategies to enhance service delivery. His experience includes developing service roadmaps that contribute to improved customer experiences.