Pankaj Gupta
About Pankaj Gupta
Pankaj Gupta is a Deputy Branch Manager at Indusind Bank with over eight years of experience in retail branch banking. He has previously held positions at HDFC Bank and ICICI Bank, demonstrating adaptability across various roles and locations in India.
Current Role at IndusInd Bank
Pankaj Gupta serves as the Deputy Branch Manager at IndusInd Bank, a position he has held since 2015. He operates from the Gurgaon branch in Haryana, India. In this role, he oversees branch operations, focusing on enhancing customer service and managing team performance. His extensive experience in retail banking contributes to his effectiveness in this position.
Previous Experience in Banking
Prior to his current role, Pankaj Gupta accumulated significant experience in the banking sector. He worked at HDFC Bank as a Personal Banking Associate for 10 months in 2015. Before that, he served at ICICI Bank in various capacities, including as a Probationary Officer from 2009 to 2010, and later as a Deputy Branch Manager from 2009 to 2014. His roles involved customer service management and operational oversight.
Educational Background
Pankaj Gupta has a diverse educational background. He studied Hotel Management at the Army Institute of Hotel Management and Catering Technology from 2004 to 2008. He also attended ICICI Manipal Academy, where he focused on Banking in 2009. Additionally, he pursued a Post Graduate Diploma in Business Management at IMA Manipal Academy in Bangalore.
Skills and Expertise
Pankaj Gupta possesses over eight years of experience in retail branch banking, with a strong emphasis on customer service and handling escalations. He has developed a strong analytical mindset through managing operational teams and ensuring compliance with banking regulations. His adaptability to different cultures stems from his experience working in various geographies.