Prabhu Venkatachalam
About Prabhu Venkatachalam
Prabhu Venkatachalam is a Customer Service Manager at IndusInd Bank, where he has worked since 2016 in Mumbai, Maharashtra, India. He has extensive experience in customer service, having previously held various roles at RBS Business Services Pvt Ltd from 2004 to 2016.
Work at IndusInd Bank
Prabhu Venkatachalam has served as a Customer Service Manager at IndusInd Bank since 2016. In this role, he is responsible for overseeing customer service operations, ensuring high standards of service delivery, and managing customer relationships. His tenure at the bank spans eight years, during which he has contributed to enhancing customer satisfaction and operational efficiency in the Mumbai branch.
Previous Experience at RBS Business Services Pvt Ltd
Prior to his current role, Prabhu Venkatachalam worked at RBS Business Services Pvt Ltd for a total of seven years. He began as a Senior Customer Service Associate and Subject Matter Expert (SME) in both voice and non-voice processes from 2004 to 2011. He then advanced to the position of Team Lead from 2011 to 2013, where he managed a team and improved service delivery. Following this, he served as Operations Manager from 2013 to 2016, focusing on operational management and team performance.
Career Progression
Prabhu Venkatachalam's career reflects a steady progression in customer service roles. Starting as a Senior Customer Service Associate, he developed expertise in customer interactions and operational processes. His advancement to Team Lead and subsequently to Operations Manager demonstrates his capability in managing teams and driving operational success. This trajectory laid a strong foundation for his current role at IndusInd Bank.
Location and Work Environment
Prabhu Venkatachalam has primarily worked in Mumbai, Maharashtra, India. His experience in this metropolitan area has provided him with insights into diverse customer needs and the dynamics of the banking and service industries. Working in Mumbai has allowed him to engage with a broad customer base and adapt to the fast-paced environment typical of urban centers.