Prashant Shripuram
About Prashant Shripuram
Prashant Shripuram is a Service Relationship Manager with extensive experience in customer service and relationship management. He currently works at IndusInd Bank and has a background in business and finance from various educational institutions.
Work at IndusInd Bank
Prashant Shripuram has been serving as a Service Relationship Manager at IndusInd Bank since 2017. In this role, he acts as a single point of contact for mapped customers, addressing service requests and issues to enhance customer satisfaction and retention. His responsibilities include increasing client engagement and CASA balances by activating customers on direct transaction channels such as mobile banking and net banking. He supports 4-5 Pioneer Relationship Managers by broadening client coverage and improving customer relationships.
Education and Expertise
Prashant Shripuram has a diverse educational background. He completed his Class 10 at the Maharashtra Board and achieved Class 12 in Accounting and Finance. He pursued a Bachelor of Commerce (B.Com) at Lala Lajpatrai College, Mumbai University. Additionally, he studied Marketing at Kohinoor Business School, earning a Master of Management Studies (MMS). Since 2012, he has been studying International Business at Welingkar Institute of Management, focusing on import and export.
Previous Experience
Before joining IndusInd Bank, Prashant worked as a Graduate Management Trainee at Mahindra & Mahindra for 11 months in 2013-2014. His experience in this role contributed to his understanding of business operations and customer service. Following that, he has been employed at ICICI Prudential Life Insurance Company Limited as an Assistant Finance Service Manager since 2014, where he has accumulated significant experience in finance and customer service.
Specialization in Financial Products
Prashant specializes in cross-selling low complexity financial products, including health insurance, general insurance, and card upgrades. His focus on these areas aims to increase product penetration among clients. He conducts detailed profiling of mapped customers to understand their demographics, lifestyle, and existing product relationships with other banks, which aids in tailoring services to meet customer needs.