Rajesh Yadav
About Rajesh Yadav
Rajesh Yadav serves as the Head of Pre-Issuance Personal Loan Operations at IndusInd Bank, where he has led automation projects to enhance service delivery. He has a strong background in Human Resource Management from the University of Mumbai and has developed training programs to improve team skills and operational efficiency.
Work at IndusInd Bank
Rajesh Yadav has been serving as the Head of Pre-Issuance Personal Loan Operations at IndusInd Bank since 2015. In this role, he oversees the personal loan logins and card issuance processes across India. He ensures compliance with Visa and MasterCard regulations while consistently meeting contractual service level agreements (SLAs) and turnaround times (TATs) in operational services. His leadership in automation projects has contributed to improved service delivery within the bank.
Work at Mastercard
Rajesh Yadav has held the position of Manager of Business Operations at Mastercard since 2007. With 17 years of experience in this role, he has been instrumental in managing various operational aspects of the business. His extensive experience in operations has allowed him to develop strategies that enhance efficiency and service delivery within the organization.
Education and Expertise
Rajesh Yadav studied at the University of Mumbai, where he earned a Master of Commerce (M.Com) degree with a focus on Human Resource Management. His educational background provides a strong foundation for his expertise in managing personnel and operational processes within the banking and financial services sector.
Training and Development Initiatives
Rajesh Yadav has developed training and development programs aimed at enhancing the skills and operational knowledge of his team members. These initiatives are designed to improve overall performance and ensure that team members are equipped to meet the demands of their roles effectively.
Operational Efficiency Strategies
Rajesh has implemented strategic initiatives focused on re-engineering cross-functional teams and workflows. These strategies aim to enhance operational efficiency within the organizations he has worked for, contributing to streamlined processes and improved service delivery.