Richa Mishra
About Richa Mishra
Richa Mishra is a Service Delivery Manager at IndusInd Bank, where she has worked since 2019. She previously held positions at Waays and Solutions and SAHARA ONE MEDIA AND ENTERTAINMENT LIMITED, and she earned her MBA in Finance from Doon Business School Dehradun.
Work at IndusInd Bank
Richa Mishra has been employed at IndusInd Bank as a Service Delivery Manager since 2019. In this role, she is responsible for overseeing service delivery operations and ensuring that customer service standards are met. Her tenure at the bank has spanned five years, during which she has contributed to various initiatives aimed at enhancing customer satisfaction and operational efficiency in Lucknow, Uttar Pradesh.
Previous Experience in HR and Customer Service
Before her current role, Richa Mishra worked as an HR Executive at Waays and Solutions for three months in 2017, located in the Lucknow area. Additionally, she served as a CS Trainee at Sahara One Media and Entertainment Limited from 2014 to 2016. This two-year experience provided her with foundational skills in customer service and human resources, which she has applied in her subsequent roles.
Education and Expertise
Richa Mishra holds a Master of Business Administration (MBA) degree with a focus on Finance from Doon Business School, Dehradun. She completed her studies from 2017 to 2019. This educational background has equipped her with the necessary knowledge and skills to excel in her roles within the banking and service delivery sectors.
Background in Lucknow, India
Richa Mishra has a professional background primarily based in Lucknow, Uttar Pradesh, India. Her work experience spans various sectors, including banking, human resources, and media. This regional focus has allowed her to develop a strong understanding of the local market dynamics and customer needs.