Ritika Malhotra
About Ritika Malhotra
Ritika Malhotra is an Operations Manager with expertise in audit, compliance, KYC-AML processes, and customer complaint resolution. She oversees forex and MIS reporting, manages staff training, and handles escalations related to mutual funds and insurance sales.
Work at IndusInd Bank
Ritika Malhotra serves as an Operations Manager at IndusInd Bank. In this role, she oversees various operational aspects, including audit and compliance, staff management, and training. Her responsibilities encompass managing customer interactions, ensuring adherence to regulatory standards, and enhancing operational efficiency.
Expertise in KYC-AML Processes
Ritika possesses specialized expertise in Know Your Customer (KYC) and Anti-Money Laundering (AML) processes. She is adept at implementing compliance measures that align with regulatory requirements, ensuring that customer verification and monitoring are conducted effectively.
Education and Expertise
Ritika completed her Master of Business Administration (MBA) with a focus on Marketing and Finance at Himachal Pradesh University from 2002 to 2004. Prior to her MBA, she attended the Convent of Jesus and Mary School, where she laid the foundation for her academic pursuits.
Operational Responsibilities
In her current position, Ritika is responsible for forex and Management Information System (MIS) reporting and publishing. She handles escalations related to customer complaints and is actively involved in the sale of mutual funds and insurance products, contributing to the bank's financial services.