Shikha Singh
About Shikha Singh
Shikha Singh is a Customer Service Manager at IndusInd Bank, where she has worked since 2016. She holds a PGDM in Human Resource and Marketing from IILM Lucknow and a Bachelor's degree from V.B.S Purvanchal University.
Work at IndusInd Bank
Shikha Singh has been employed at IndusInd Bank since 2016. In her role as Customer Service Manager, she is responsible for overseeing customer interactions and ensuring high levels of service quality. Her tenure at the bank has spanned over eight years, during which she has contributed to enhancing customer satisfaction and operational efficiency.
Education and Expertise
Shikha Singh holds a Post Graduate Diploma in Management (PGDM) with a focus on Human Resource and Marketing from IILM Lucknow, where she studied from 2014 to 2016. Prior to this, she completed her Bachelor's degree at V.B.S Purvanchal University from 2007 to 2010. Her educational background provides her with a solid foundation in management principles and customer relations.
Background
Shikha Singh's academic journey began with her Bachelor's degree at V.B.S Purvanchal University, where she studied for three years. Following this, she pursued a PGDM at IILM Lucknow, which further developed her skills in human resources and marketing. This combination of education has equipped her with the necessary tools to excel in her current role.
Professional Experience
With over eight years of experience in customer service management, Shikha Singh has developed a comprehensive understanding of customer needs and service delivery. Her role at IndusInd Bank has allowed her to implement strategies that improve customer engagement and streamline service processes.