Shreyas S
About Shreyas S
Shreyas S is a Customer Experience Manager at IndusInd Bank, with a background in finance and human resources. He has held various managerial roles in the financial services sector, including positions at Motilal Oswal Financial Services, Asit C Mehta Investment Intermediates, Edelweiss Financial Services, and ICICI Securities.
Current Role at IndusInd Bank
Shreyas S has been serving as the Customer Experience Manager at IndusInd Bank since 2019. In this role, he focuses on enhancing customer satisfaction and improving service delivery. His responsibilities include analyzing customer feedback, implementing strategies to improve customer interactions, and ensuring that the bank meets its service standards. His experience in customer service and operations management contributes to his effectiveness in this position.
Previous Experience in Financial Services
Shreyas S has a diverse background in the financial services sector. He worked at Motilal Oswal Financial Services Ltd as Operations Training Manager for one year in Bengaluru from 2012 to 2013. Following this, he served as Senior Executive at Asit C Mehta Investment Intermediates Ltd for six years, from 2006 to 2012. He also held the position of Hub Manager at ICICI Securities from 2013 to 2016, where he managed operations and contributed to team performance.
Experience at Edelweiss Financial Services
From 2016 to 2019, Shreyas S worked as Zonal Manager at Edelweiss Financial Services in Bangalore. In this role, he was responsible for overseeing operations within his designated zone, managing teams, and driving business growth. His tenure at Edelweiss further solidified his expertise in managing customer relationships and operational efficiency within the financial services industry.
Educational Background in Finance and Management
Shreyas S holds a Master of Business Administration (MBA) in Finance from the National Institute of Bank Management (NIBM), which he completed from 2015 to 2016. Prior to this, he earned a Bachelor of Commerce (BCom) degree in Human Resources Management and Services from Bangalore University, studying from 2007 to 2009. His educational qualifications provide a strong foundation for his career in customer experience and financial services.