Shruti Guha
About Shruti Guha
Shruti Guha is a Service Delivery Manager at IndusInd Bank in Kolkata, West Bengal, India, where she has worked since 2021. She oversees service request processing, CRM maintenance, and engages in sales activities while managing NEFT and RTGS transactions.
Work at IndusInd Bank
Shruti Guha has been serving as a Service Delivery Manager at IndusInd Bank since 2021. Based in Kolkata, West Bengal, she manages service request processing and oversees CRM maintenance on a daily basis. Her role involves engaging in sales activities through service delivery at the branch, ensuring efficient operations and customer satisfaction. Additionally, she handles NEFT and RTGS transfer transactions as part of her daily responsibilities.
Education and Expertise
Shruti Guha studied at Swami Vivekananda Institute of Management and Computer Science, where she pursued her MBA in Finance. She completed her BBA and MBA from 2013 to 2018, achieving a comprehensive understanding of financial management and business operations. This educational background supports her current role in service delivery and client portfolio management.
Background
Before joining IndusInd Bank, Shruti Guha worked as a Technical Recruiter at Next Level Business Services, Inc. for six months in 2019 in the United States. Following this, she held the position of Frontline Manager at ICICI Prudential Life Insurance Company Limited from 2019 to 2020 in Kolkata, where she was responsible for managing client portfolios. Her diverse experience in different sectors contributes to her expertise in service delivery.
Achievements
In her current role at IndusInd Bank, Shruti Guha has effectively managed service requests and CRM processes, contributing to the bank's operational efficiency. Her previous experience in technical recruitment and client portfolio management has equipped her with a unique skill set that enhances her performance in service delivery. Her ability to handle financial transactions such as NEFT and RTGS further underscores her proficiency in banking operations.