Smitha Manikoth
About Smitha Manikoth
Smitha Manikoth is a Manager of Customer Service and Operations at Indusind Bank, where she oversees daily banking operations and leads a team of 12 members. She has a strong educational background in Business Administration and Engineering, with previous experience in customer service management and research.
Work at IndusInd Bank
Smitha Manikoth has been serving as the Manager of Customer Service and Operations at IndusInd Bank since 2013. In this role, she is responsible for overseeing daily banking operations and ensuring compliance with audit requirements at the branch. She leads a team of 12 members, focusing on enhancing customer satisfaction by identifying areas for process improvement. Additionally, she plays a crucial role in achieving the branch's sales targets through effective team management.
Education and Expertise
Smitha Manikoth has a strong educational background in business and engineering. She completed her Bachelor of Engineering at Amrita Institute of Technology and Science from 1999 to 2003. She then pursued a Master of Business Administration at Bharathiyar University School of Distance Education from 2007 to 2009. Additionally, she earned a Master's degree in Business Administration from Bharathiar University College of Arts and Science from 2006 to 2009. Her education equips her with the skills necessary for her roles in customer service and operations.
Previous Work Experience
Before joining IndusInd Bank, Smitha Manikoth accumulated diverse experience in the banking and research sectors. She worked as a Customer Service Manager at ICICI Bank from 2006 to 2012 in Bombay, Maharashtra, where she honed her customer service skills. Prior to that, she served as a Junior Research Fellow at Amrita University from 2004 to 2006 and as a Team Leader at BPL Mobile for 11 months in 2003-2004. This varied experience has contributed to her expertise in customer service and operations management.
Background
Smitha Manikoth's educational journey began at St. Joseph’s Matriculation School, where she studied from 1987 to 1997. She then attended Gd Matriculation School for two years from 1997 to 1999. Her foundational education laid the groundwork for her later studies in engineering and business administration, which have been instrumental in her career in banking and operations.