Soumica Mishra
About Soumica Mishra
Soumica Mishra serves as the Manager of Customer Service and Operations at IndusInd Bank, where she has worked for over 13 years. She previously held an analyst position at AXA in France for two years, transitioning to her current role in Gurgaon, Haryana, India.
Work at IndusInd Bank
Soumica Mishra has been employed at IndusInd Bank since 2011, where she holds the position of Manager Customer Service and Operations. Over her tenure of more than 13 years, she has played a significant role in managing customer service operations. Her responsibilities include overseeing the efficiency of service delivery and ensuring high standards of customer satisfaction. Soumica's extensive experience in this role has contributed to the bank's operational success in Gurgaon, Haryana, India.
Previous Experience at AXA
Before joining IndusInd Bank, Soumica Mishra worked as an Analyst at AXA in France from 2009 to 2011. During her two years at AXA, she developed analytical skills and gained insights into the financial services industry. This experience provided a foundation for her transition to a managerial role in customer service and operations in India.
Education and Expertise
Soumica Mishra completed her education at Raveshaw College and Stewart School, where she studied from 1990 to 2002. Her academic background has equipped her with the necessary knowledge and skills to excel in customer service and operations management. With over a decade of experience in the field, she possesses expertise in enhancing customer experience and operational efficiency.
Background
Soumica Mishra transitioned from an analyst role at AXA in France to a managerial position in India, reflecting her adaptability and growth in the professional landscape. Her journey illustrates a commitment to advancing her career in customer service and operations management, particularly within the banking sector.