Sumant Kathpalia
About Sumant Kathpalia
Sumant Kathpalia serves as the Country Head of the Consumer Bank and has contributed to discussions on customer expectations and loyalty. He participated in both an Analyst Day presentation in July 2022 and an Investor Day presentation in November 2022.
Work at IndusInd Bank
Sumant Kathpalia serves as the Country Head of the Consumer Bank at IndusInd Bank. In this role, he oversees the strategic direction and operational management of the consumer banking segment. His responsibilities include enhancing customer experiences and driving innovation to meet evolving market demands.
Industry Presentations
Sumant Kathpalia participated in significant industry presentations, including an Analyst Day presentation on July 27, 2022, where he discussed key trends affecting the banking sector. He also took part in an Investor Day presentation on November 22, 2022, contributing insights on the bank's performance and future strategies.
Thought Leadership on Customer Expectations
Sumant Kathpalia has contributed to discussions on customer expectations and loyalty within the banking industry. He has written about the impact of rising customer expectations and diminishing loyalty, emphasizing these factors as critical drivers for innovation in banking services.