Sumedha Rani Aggarwal
About Sumedha Rani Aggarwal
Sumedha Rani Aggarwal serves as the Program Head for Consumer Banking at IndusInd Bank, where she has led initiatives to enhance account sourcing and client experience. With a background in management consulting and a strong educational foundation in finance and commerce, she has held various roles in prominent organizations.
Work at IndusInd Bank
Currently, Sumedha Rani Aggarwal serves as the Program Head for Consumer Banking at IndusInd Bank. She has held this position since 2019 and operates from Mumbai, Maharashtra, India. In her role, she is responsible for overseeing client experience for mass banking across 1800 branches throughout India. She leads a team of 40 Regional and Zonal managers to enhance service delivery and operational efficiency.
Previous Experience in Management Consulting
Before joining IndusInd Bank, Sumedha worked at Accenture as a Management Consulting Analyst from 2016 to 2018 in Gurgaon, India. During her tenure, she designed processes aimed at maximizing the instant fulfillment of customer requests while minimizing manual intervention, contributing to improved operational workflows.
Educational Background
Sumedha Rani Aggarwal pursued her education at several prestigious institutions. She studied at The Institute of Chartered Accountants of India, where she achieved CA-IPCC from 2010 to 2012. She also holds a Bachelor’s Degree in Commerce from Shri Ram College of Commerce, which she completed from 2010 to 2013. Additionally, she earned a Master of Business Administration (MBA) in Finance from the Indian Institute of Management, Lucknow, from 2014 to 2016.
Leadership in Digitization and Business Development
At IndusInd Bank, Sumedha led the digitization of account sourcing for the sales channel, which significantly increased efficiency and enabled instant account opening. She also spearheaded the establishment of a new business vertical that focuses on creating synergy between Corporate and Retail Banking teams, enhancing collaboration and service delivery.
Career Progression and Roles
Sumedha's career includes various roles that contributed to her expertise in banking and consulting. She worked as the Marketing and PR Head at Pikup for four months in 2016 and served as Senior Manager of Customer Experience at Myntra Jabong for four months in 2018. Additionally, she completed an MBA Summer Internship at Aditya Birla Group in 2015.