Tiju Thomas
About Tiju Thomas
Tiju Thomas serves as the Chief Manager at IndusInd Bank in New Delhi, where he has worked since 2019. He holds an MBA in Marketing and has extensive experience in the banking sector, having previously held managerial positions at Bandhan Bank, ICICI Bank, and HDFC Bank.
Work at IndusInd Bank
Tiju Thomas has been serving as Chief Manager at IndusInd Bank since 2019. In this role, he oversees various operational aspects, including monitoring Anti-Money Laundering (AML) alerts and transactions in newly opened accounts. He successfully led a team of eight members to ensure branch hygiene and compliance. Additionally, he is responsible for cross-selling a range of financial products, such as life insurance, mutual funds, and loans. Under his leadership, the branch achieved a compliance score exceeding 80% with a low risk rating.
Previous Experience in Banking
Prior to his current position, Tiju Thomas worked at several prominent banks. He served as Deputy Branch Manager at ICICI Bank from 2014 to 2019, where he managed operations in the New Delhi area. Before that, he held the position of Deputy Manager at HDFC Bank from 2009 to 2014. He also briefly worked as a Manager at Bandhan Bank in 2019 for six months in Gurgaon, India. His extensive experience in the banking sector spans over a decade.
Education and Expertise
Tiju Thomas holds multiple degrees in commerce and management. He completed his MBA with a focus on Marketing from the College of Commerce & Management Studies. He also earned a Post Graduate Diploma in Business Administration (PGDBA) from Symbiosis Center for Distance Learning, along with a B.Com degree from the same institution. His educational background provides a strong foundation for his expertise in banking operations and financial services.
Customer Relationship Management
In his role at IndusInd Bank, Tiju Thomas effectively manages customer complaints and escalations. He focuses on providing timely solutions within the established turnaround time (TAT). His approach to customer relationship management emphasizes responsiveness and customer satisfaction, which are critical in the banking industry.