Trupti Jadhav
About Trupti Jadhav
Trupti Jadhav is a Manager of Customer Service in Retail Branch Banking at Indusind Bank, where she has worked for 14 years. She possesses strong skills in customer relationship management and has a background in operations and relationship management across various financial institutions.
Work at IndusInd Bank
Trupti Jadhav has been employed at IndusInd Bank as a Manager in Customer Service for Retail Branch Banking since 2010. Over her 14 years in this role, she has focused on enhancing customer service quality and operational efficiency within the branch. Her responsibilities include managing customer relationships and ensuring compliance with banking regulations.
Previous Experience in Banking and Operations
Before joining IndusInd Bank, Trupti Jadhav accumulated diverse experience in the banking sector. She worked at HDFC Bank as a Personal Banking representative from 2008 to 2009. Prior to that, she served as a Relationship Manager for Retail Liabilities at Standard Chartered Bank for three months in 2009. Her career began at Hutchinson, where she held roles as an Advisor from 2005 to 2008 and as an Operations Analyst from 2007 to 2008 in Paris, France.
Expertise in Customer Relationship Management
Trupti Jadhav demonstrates strong capabilities in managing portfolio clients and ensuring high-quality customer relationship management. She is skilled in enhancing CASA value for existing customers through strategic initiatives. Her expertise extends to handling customer deliverables, including cheque books, welcome kits, and debit cards, which are essential for maintaining customer satisfaction.
Skills in Financial Product Cross-Selling
Trupti Jadhav is experienced in cross-selling a variety of financial products. This includes credit cards, home loans, and loans against property. Her ability to identify customer needs and recommend appropriate financial solutions contributes to the overall growth of the bank's customer base.
Compliance and Branch Operations Management
Trupti Jadhav has expertise in managing branch operations while ensuring compliance with Reserve Bank of India (RBI) guidelines and regulations. Her role requires a thorough understanding of banking policies and the ability to implement them effectively within the branch environment.