Upasana Yadav
About Upasana Yadav
Upasana Yadav is a Service and Operations Manager at IndusInd Bank, where she has worked since 2017. She holds an MBA in Finance from IILM Lucknow and a BCom from Lucknow University, and she focuses on enhancing customer service and streamlining operational processes.
Work at IndusInd Bank
Upasana Yadav has been serving as the Service and Operations Manager at IndusInd Bank since 2017. In this role, she is responsible for enhancing customer service experiences at the branch level. She has successfully managed cross-sales initiatives for various banking products, contributing to the overall growth and efficiency of the branch operations. Her tenure at IndusInd Bank has been marked by a focus on improving service delivery and operational processes.
Education and Expertise
Upasana Yadav holds a Master of Business Administration (MBA) in Finance and Financial Management Services from IILM Lucknow, where she studied from 2015 to 2017. Prior to that, she completed her Bachelor of Commerce (BCom) at Lucknow University from 2012 to 2015. Her educational background provides her with a strong foundation in financial principles and business management, which she applies in her current role.
Background
Upasana Yadav has a solid academic background in business and finance, having completed her education in prominent institutions in Lucknow. She has been active in the banking sector since her graduation, focusing on customer service and operational management. Her experience at IndusInd Bank has allowed her to develop skills in managing branch operations and enhancing customer interactions.
Achievements
Throughout her career at IndusInd Bank, Upasana Yadav has been instrumental in streamlining operational processes at the Lucknow branch. Her initiatives in enhancing customer service and managing cross-sales have contributed to the branch's performance and customer satisfaction. Her role as Service and Operations Manager reflects her commitment to improving banking services and operational efficiency.