Venkatraman Ganesan
About Venkatraman Ganesan
Venkatraman Ganesan is a Senior Manager at IndusInd Bank with extensive experience in banking operations and team management. He has a Bachelor's degree in Business/Commerce from the University of Madras and has successfully led various initiatives to improve customer service and operational efficiency.
Work at IndusInd Bank
Venkatraman Ganesan has been serving as a Senior Manager at IndusInd Bank since 2014. In this role, he manages a team of 37 members, providing coaching and guidance to ensure efficient process functioning. He has led the establishment of a dedicated service team for corporate clients, which includes both email and voice channels, and has implemented priority transaction processing and a service quality desk. Ganesan acts as the single point of contact for PAN India corporate clients, overseeing service, operations, and complaint management related to trade, cash management, and electronic banking.
Previous Experience at HSBC and HDFC Bank
Before joining IndusInd Bank, Venkatraman Ganesan worked at HSBC Card Services as an Assistant Manager from 2005 to 2011. During his tenure, he contributed to operational efficiency by reviewing processes such as the duplicate statement process. He then served as a Deputy Manager at HDFC Bank from 2011 to 2014, where he initiated the first 'Escalation Desk' project in Chennai, aimed at reducing call waiting times and improving customer service.
Education and Expertise
Venkatraman Ganesan earned a Bachelor's degree in Business/Commerce from the University of Madras, studying from 2001 to 2004. His educational background provides a solid foundation for his expertise in wholesale banking products, including cheque collections, telegraphic transfers, and various electronic payment methods such as RTGS, NEFT, IMPS, UPI, and API transactions.
Achievements in Process Improvement
Throughout his career, Venkatraman Ganesan has been instrumental in implementing continuous improvement initiatives. He has supported the rollout of 81 such initiatives and partnered with a vendor to automate the provision of statement of accounts and digital balance confirmation certificates. His efforts have led to improved turnaround times and enhanced customer satisfaction.
Management and Reporting
In his current role, Venkatraman Ganesan publishes Management Information System (MIS) dashboards on a monthly, quarterly, and yearly basis for the top management team. These dashboards validate efforts in cost management, process improvements, turnaround times, and risk assessment, demonstrating his commitment to operational excellence.