Amanda Coats
About Amanda Coats
Amanda Coats is a Training Coordinator and Scheduler at Insight Global in Atlanta, Georgia, specializing in customer service training for businesses. She has a background in business management and has held various roles in customer service across multiple companies since 2013.
Work at Insight Global
Amanda Coats has been employed at Insight Global as a Training Coordinator/Scheduler since 2020. In this role, she focuses on developing and implementing training programs that enhance customer service skills for various businesses. Her work supports both small businesses and larger corporations in improving their customer service capabilities. Based in Atlanta, Georgia, Amanda continues to contribute to the success of Insight Global through her expertise in training coordination.
Previous Experience in Customer Service
Prior to her current position, Amanda Coats held several roles in customer service. She worked at Donnelly Communications as Csp2MK CORP from 2013 to 2016. Additionally, she served as a Member Services Representative at Kaiser Permanente for two months in 2015, and as a Customer Service Representative at Chime Solutions LLC for two months in the same year. In 2018, she worked as a Resolution Expeditor at The Home Depot for four months. These roles have equipped her with extensive knowledge in customer service operations.
Education and Expertise
Amanda Coats studied at Georgia Military College-Atlanta Campus from 2010 to 2012, where she focused on Business, Management, Marketing, and Related Support Services. She achieved a specialization in Behavioral Science during her studies. This educational background provides her with a solid foundation in understanding business dynamics and customer interactions, which she applies in her current role as a Training Coordinator.
Career Development and Specialization
Throughout her career, Amanda Coats has specialized in customer service training. She has developed training programs aimed at enhancing customer service skills for businesses of varying sizes. Her experience includes working at VXI Global Solutions, LLC as an Account Specialist from 2018 to 2019, where she further honed her skills in customer service and training development. Amanda's focus on resolving issues for businesses has contributed to their ongoing success.