Carlos Castro
About Carlos Castro
Carlos Castro is a Desktop Support Level 2 professional at Insight Global in New York, NY, where he has worked since 2018. He has experience in network setup and maintenance, printer analysis, and utilizes various tracking systems for technical support management.
Work at Insight Global
Carlos Castro has been employed at Insight Global since 2018, serving as a Desktop Support Level 2. His role involves providing technical support and ensuring the smooth operation of desktop systems in New York, NY. Over the course of six years, he has developed expertise in troubleshooting and resolving technical issues for end-users, contributing to the overall efficiency of the organization's IT infrastructure.
Previous Experience at TNT Staffing
Before joining Insight Global, Carlos Castro worked as a Desktop Support Technician at TNT Staffing from 2015 to 2016. During his seven-month tenure at the company's location on 1250 Broadway in New York, NY, he gained valuable experience in desktop support, enhancing his skills in technical troubleshooting and user assistance.
Technical Skills and Expertise
Carlos Castro is experienced in setting up and maintaining network components, including servers and IP configurations. His technical skills extend to printer analysis, which he specialized in during his time at Bernard and Nickels & Associates. He employs service first tracking systems and request incident tracking systems to manage technical support tasks effectively.
Specialization in Technical Support
In his current role, Carlos Castro specializes in providing comprehensive desktop support. He utilizes various tracking systems to manage incidents and requests, ensuring timely resolution of technical issues. His focus on service quality and user satisfaction is evident in his approach to technical support.