Michael Graves

Michael Graves

Information Technology Support Analyst @ Insight Global

About Michael Graves

Michael Graves is an Information Technology Support Analyst at Insight Global, where he has worked since 2021. He has extensive experience in customer service and technical support across various companies, including roles at Bank of America, Amazon, and Fusion Connect.

Work at Insight Global

Michael Graves has been employed at Insight Global as an Information Technology Support Analyst since 2021. In this role, he provides technical support and assistance, contributing to the overall efficiency of IT operations. His tenure at Insight Global has spanned three years, during which he has developed skills relevant to IT support in a professional environment.

Previous Employment History

Before joining Insight Global, Michael Graves held various positions in the technology and customer service sectors. He worked as a Business Support Representative at Speakeasy for eight months in 2009. He then transitioned to Wave Broadband as a Technical Support Representative for eight months in 2010. From 2013 to 2015, he served as a CSR/Helpdesk at Simply Mac, specializing in Apple products. His experience also includes five years as a VoIP Support Agent at Fusion Connect from 2015 to 2020, and a role as a Telephone Personal Banker at Bank of America from 2005 to 2006.

Education and Expertise

Michael Graves studied at Seattle Central Community College, where he gained foundational knowledge that supports his career in information technology and customer service. His educational background complements his extensive work experience in technical support and customer relations.

Customer Service Experience

Michael Graves has a strong background in customer service, having worked in various roles that required direct interaction with clients. He served as a Senior Customer Service/Escalations Representative at Bank of America from 2003 to 2005 and as a Treasury Services Advisor from 2007 to 2009. Additionally, he worked as a Customer Service Representative for the City of Bremerton for eight months in 2020, further enhancing his skills in managing customer inquiries and resolving issues.

Technical Support Roles

Throughout his career, Michael Graves has accumulated significant experience in technical support roles. He worked as a Kindle Specialist at Amazon from 2011 to 2013, where he provided assistance related to Kindle devices. His role as a VoIP Support Agent at Fusion Connect involved troubleshooting and resolving VoIP-related issues, showcasing his technical expertise in the telecommunications field.

People similar to Michael Graves