Karen De Zutter
About Karen De Zutter
Karen De Zutter is a Senior Operator Relationship Manager at The Instant Group, where she has worked since 2019. She has a diverse background in management and customer service, with previous roles at The Space UK, British Airways, and Inditex.
Current Role at The Instant Group
Karen De Zutter serves as the Senior Operator Relationship Manager at The Instant Group, a position she has held since 2019. In this role, she is responsible for managing relationships with operators, ensuring effective communication and collaboration. Her tenure at The Instant Group has been marked by a focus on enhancing operator engagement and optimizing service delivery.
Previous Experience at The Instant Group
Prior to her current role, Karen worked as an Operator Account Manager at The Instant Group from 2017 to 2019. In this capacity, she managed operator accounts and contributed to the company's operational strategies. Her experience in this role laid the groundwork for her advancement to Senior Operator Relationship Manager.
Background in Hospitality and Management
Karen's career includes significant experience in the hospitality sector. She worked as Cabin Crew for British Airways from 2015 to 2016, providing customer service at Heathrow Airport. Additionally, she held various roles at The Space UK, including Building Manager and Accounts and Sales Lead Administrator, which provided her with a diverse skill set in management and customer relations.
Education in Media Studies and Communication
Karen studied Media Studies and Communication at Queen Margaret University, where she earned a Bachelor of Arts degree from 2009 to 2010. She also attended Glasgow College of Nautical Studies from 2006 to 2009, furthering her education in the same field. This academic background has equipped her with strong communication skills applicable in her professional roles.
Early Career at Inditex
Karen began her career at Inditex, where she held several positions, including Mentor, Deputy Manager, and Merchandiser, from 2010 to 2014. Her roles involved training staff, managing sales operations, and overseeing merchandising strategies. This early experience contributed to her development in retail management and customer service.