Laurence Allen
About Laurence Allen
Laurence Allen is the Director of Operations at The Instant Group, where he has worked since 2018. He has a background in facilities management, with experience in client relationship management and commercial performance.
Current Role at The Instant Group
Laurence Allen serves as the Director of Operations at The Instant Group, a position he has held since 2018. In this role, he focuses on managing senior client relationships and overseeing commercial performance within the facilities management sector. His responsibilities include enhancing service delivery and ensuring operational efficiency across various projects. Based in London, England, he has contributed to the company's growth and success in the competitive facilities management industry.
Previous Experience in Facilities Management
Before joining The Instant Group, Laurence Allen held several key positions in the facilities management sector. He worked as a Senior Facilities Manager at ISS Facility Services UK from 2015 to 2016, where he managed various operational aspects. He also served as a National Account Manager at Anabas from 2016 to 2017 and as Operations Manager at EMCOR UK from 2017 to 2018. His experience includes extensive mobilization and client account management, which has enhanced service delivery across the UK.
Educational Background
Laurence Allen studied at Aston Business School, where he earned a BSc with Honours Degree in Business Administration & Politics from 2002 to 2006. His education provided a solid foundation in business principles and political understanding, which he has applied throughout his career in facilities management. Additionally, he attended Kingston Grammar School, furthering his academic development prior to university.
Specialization in Facilities Management
Laurence Allen specializes in managing senior client relationships and commercial performance within the facilities management industry. His expertise includes developing global process and governance frameworks that improve operational standards. His focus on enhancing service delivery and client satisfaction has been a significant aspect of his career, contributing to successful project outcomes and client retention.
Career Progression and Roles
Laurence Allen's career in facilities management began at OCS Group UK, where he worked as a National Account Coordinator from 2006 to 2008. He then progressed to Mitie as the UK Lead Facilities Manager for TSB Bank from 2008 to 2015. His diverse roles have equipped him with comprehensive knowledge and skills in the industry, allowing him to effectively manage operations and client accounts in various capacities.