Yvan Sighomnou
About Yvan Sighomnou
Yvan Sighomnou is a Technical Support Agent based in Montréal, Québec, Canada, with experience in customer support and technical assistance. He has worked for companies such as Concentrix, Petal, and Apple, and holds a Baccalauréat from Université de Montréal.
Work at Intact Financial Corporation
Yvan Sighomnou has been employed at Intact Financial Corporation since 2019, serving as an Agent de support technique. In this role, he has gained valuable experience in technical support and customer service. His responsibilities include assisting clients with technical issues and ensuring a high level of customer satisfaction. Sighomnou's tenure at Intact has contributed to his expertise in personnel management and quality analysis within the customer experience support sector.
Previous Experience at Concentrix
Before joining Intact, Yvan Sighomnou worked at Concentrix as a Technical Support Agent from 2018 to 2019. During his one-year tenure in Montréal, Québec, he provided technical assistance and support to clients, enhancing his skills in customer service and technical problem-solving. This experience laid the foundation for his subsequent roles in technical support.
Current Role at Petal
Since 2021, Yvan Sighomnou has been working at Petal as a Conseiller technique. In this position, he continues to apply his technical support skills, assisting clients with various technical inquiries. His role at Petal complements his extensive background in customer service and technical assistance.
Educational Background at Université de Montréal
Yvan Sighomnou studied at Université de Montréal from 2015 to 2019, where he pursued a multidisciplinary program and achieved a Baccalauréat. His education provided him with a diverse skill set that supports his career in technical support and customer service.
Experience at Apple
Yvan Sighomnou previously worked at Apple, where he provided IT support for Apple products and systems. This role allowed him to develop a strong understanding of technology and customer service, further enhancing his qualifications for future positions in technical support.