Ken Irvine
About Ken Irvine
Ken Irvine serves as the Customer Service Support Manager at InVeris Training Solutions, a position he has held since 2020. Prior to this role, he worked for 13 years at Meggitt, where he held positions including Senior Weapon Technician and Customer Support Manager.
Work at InVeris Training Solutions
Ken Irvine has been employed at InVeris Training Solutions since 2020, serving as the Customer Service Support Manager. In this role, he oversees customer service operations, ensuring effective communication and support for clients. His tenure at InVeris spans four years, during which he has contributed to enhancing customer satisfaction and operational efficiency.
Previous Experience at Meggitt
Before joining InVeris Training Solutions, Ken Irvine worked at Meggitt for 13 years, from 2007 to 2020. He held the position of Senior Weapon Technician, where he was responsible for technical support and maintenance of weapon systems. Additionally, he served as Customer Support Manager for five months in 2020, focusing on customer relations and service management.
Career Background
Ken Irvine has a background in technical support and customer service within the defense and training sectors. His experience at Meggitt provided him with extensive knowledge in weapon systems and customer interaction. This foundation has been instrumental in his current role at InVeris Training Solutions, where he applies his skills to improve customer service processes.
Professional Role and Responsibilities
As the Customer Service Support Manager at InVeris Training Solutions, Ken Irvine is responsible for managing customer inquiries and support requests. He ensures that the customer service team operates effectively and meets the needs of clients. His role includes training staff, developing support strategies, and maintaining high standards of service delivery.