Basem H.
About Basem H.
Basem H. is a Senior Analyst, Desktop Services at Invesco Emea in Brussels, with extensive experience in IT support and team management across various industries.
Title
Basem H. holds the position of Senior Analyst, Desktop Services at Invesco EMEA. He is based in Brussels, Belgium, where he focuses on providing advanced desktop services and support.
Professional Experience
Basem H. has a rich professional history with roles spanning various industries. He currently serves as a Senior Analyst, Desktop Services at Invesco EMEA. Previously, he worked as an IT Support Team Leader and Senior Desktop Engineer at Acenden Limited in the United Kingdom. His roles also included Service Desk Analyst and Application Support and Desktop Engineer at Morse, Helpdesk Support Analyst at Cegedim Dendrite, and positions at the University of Gloucestershire. His career highlights his ability to manage and support IT systems across diverse sectors.
Education and Certifications
Basem H. completed his BSc (Hons) in Computing with Business IT from the University of Gloucestershire. He also holds ITIL Foundation certification, equipping him with a strong foundation in IT service management. His educational background supports his extensive experience in desktop services and IT support.
Skills and Expertise
Basem H. is proficient in a range of operating systems including Windows 7, 8/8.1, and 10. He is skilled in managing support teams to meet Service Level Agreement (SLA) targets and has experience with call logging systems like SAM, Altiris, and Microsoft Systems Centre 2012. His ability to translate complex technical information for non-technical audiences underscores his excellent communication skills. Additionally, Basem is adept at process management, from conception through to implementation, and has proven capabilities in motivating underperforming teams.
Background and Experience
With over a decade of support experience, Basem H. has worked across various industries including Education, Pharmaceutical, Financial, and Banking. His roles have included significant positions at Invesco EMEA and Acenden Limited. He has a robust history of both leading and being part of support teams through periods of organizational change, including expansion and downsizing phases. His international experience spans several locations in the United Kingdom and Belgium.