Ian Burnett
About Ian Burnett
Ian Burnett is a Senior CX Analyst at Invesco EMEA in Henley-on-Thames, with extensive experience in technical support and customer service.
Title
Ian Burnett holds the position of Senior CX Analyst at Invesco EMEA. Based in Henley-on-Thames, Oxfordshire, United Kingdom, he leverages his extensive background in customer service and IT support to enhance customer experiences.
Professional Background
Ian Burnett's career encompasses diverse roles across multiple companies. He currently serves as a Senior CX Analyst at Invesco EMEA. Previously, he worked at Invesco EMEA as an Advanced Desktop Support Analyst (2017-2020) and a Desktop Support Analyst (2013-2017). Before that, he was an Incident and Services Support Specialist at Savvis for 11 months and a Service Support Engineer at Promethean for 2 years. His career started with roles at MMA Insurance, Maypace Systems Ltd, and Ultima Business Solutions, gaining valuable experience in technical and customer support.
Education and Certifications
Ian Burnett attended Henley College, where he achieved a BTEC National Diploma in Computing from 2001 to 2003. Prior to that, he studied at Highdown Secondary School. He holds several certifications, including CompTIA A+, Windows XP MCP, and ITIL V3/V4 Foundation, demonstrating his proficiency and commitment to professional development in IT and customer service.
Technical Expertise
Ian Burnett has extensive technical expertise in diagnosing hardware faults and performing hardware swapouts for equipment like printers, laptops, servers, and desktops. He's experienced in building images for various desktop and laptop models and providing user support for iPhones via the Airwatch MDM console. Burnett also supports Cisco IP Telephony systems and has utilized antivirus products such as Sophos, McAfee, and Symantec. Additionally, he is skilled in supporting Lotus Notes email clients and Lotus Domino servers.
Professional Experience at Invesco EMEA
Ian Burnett has been with Invesco EMEA for several years, transitioning through various roles. He started as a Desktop Support Analyst from 2013 to 2017, then advanced to Advanced Desktop Support Analyst from 2017 to 2020. Currently, he serves as a Senior CX Analyst. His long-term tenure at Invesco EMEA has allowed him to develop in-depth knowledge and skills in customer experience and desktop support.