Kathryn Garbutt
About Kathryn Garbutt
Kathryn Garbutt is the Director of Customer Experience at Invesco UK, with extensive experience in optimizing customer journeys within the financial services sector.
Title and Current Role
Kathryn Garbutt currently holds the position of Director of Customer Experience at Invesco UK. She commenced this role in May 2019. Her focus in this role involves optimizing customer journeys within the financial services sector and facilitating business changes to meet customer needs.
Professional Experience
Kathryn Garbutt has held multiple positions throughout her career, with roles focusing on customer experience, client services, and contact center management. She worked at British Business Bank as Director of Customer Experience from 2018 to 2019 and as Head of Customer Experience from 2017 to 2018 in London. Prior to that, she served as Head of Client Services and Commercial Development at Start Up Loans Company from 2015 to 2017, and as Head of Contact Centres at Oakam from 2013 to 2015 in East Croydon. Her earlier roles include Head of Telemarketing at Cardsave Community (a Worldpay Group Company) from 2010 to 2012, Sales & Retentions Executive at Experian Consumer Direct from 2007 to 2009, Commercial Bank Manager at HSBC from 2006 to 2007, Enterprise Risk Management Specialist at Capital One from 2005 to 2006, and Fraud Investigations Specialist at Capital One from 2003 to 2005.
Education and Qualifications
Kathryn Garbutt holds an LLM in European Law (2003-2006) and a BSc in Psychology & Criminology (1997-2000) from the University of Lincoln. Her educational background equips her with a unique blend of legal knowledge and psychological insights, further enhancing her capabilities in customer experience and stakeholder management.
Skills and Expertise
Kathryn Garbutt has extensive experience in optimizing customer journeys within the financial services sector. She is known for her pragmatic approach and her ability to facilitate business changes that exceed customer needs. Kathryn also possesses a strong background in stakeholder management, people engagement, risk management, and process improvement, all of which have been honed through her diverse roles and responsibilities in various organizations.