Razwana Batts
About Razwana Batts
Razwana Batts is a Client Experience Specialist at Invesco EMEA with over twenty years of experience in the financial industry.
Education and Expertise
Razwana Batts studied at Highdown School. With over twenty years of experience in the financial industry, she has developed a wealth of knowledge in areas such as client services, operations, and customer experience within financial institutions.
Current Role at Invesco EMEA
Razwana Batts currently holds the position of Client Experience Specialist at Invesco EMEA. In this role, she oversees the complete customer journey, ensuring that each client's experience is managed effectively from start to finish. Her responsibilities include understanding client needs, ensuring high standards of service delivery, and continuously improving client satisfaction levels.
Previous Roles at Invesco EMEA
Before her current role, Razwana Batts worked at Invesco EMEA in several positions. From 2016 to 2017, she was a TA Oversight & Operations Officer, focusing on overseeing transfer agency operations. Prior to that, she served as a Senior Client Service Executive for nine years, from 2007 to 2016, where she was responsible for managing client relationships and ensuring service excellence.
Professional Skills and Attributes
Razwana Batts is known for her outstanding interpersonal and influencing skills, allowing her to communicate effectively at all levels within an organization. She is conscientious, hardworking, and attentive with a strong determination to succeed. Her ability to work on her own initiative and under pressure makes her adept at handling new challenges and adapting to different situations quickly. She is dedicated to delivering excellent customer service and consistently strives for high standards in her work.