Charlane James
About Charlane James
Charlane James is a Backup Administrator at Investec, where she has worked since 2019. She has a background in technical support and operations, with previous roles at Sykes Enterprises and Investec.
Work at Investec
Charlane James has been employed at Investec since 2019, serving as a Backup Administrator. In this role, she is responsible for managing backup systems and ensuring data integrity. Prior to her current position, she worked at Investec as a Shift Leader in the ITS Operations Department from 2015 to 2019. Her experience at Investec spans a total of five years, contributing to her expertise in IT operations and backup management.
Previous Employment Experience
Before joining Investec, Charlane worked at Sykes Enterprises as a Call Centre Agent in the 1st Line Support for the Technical Support HP IPG department. This role lasted for one year, from 2009 to 2010, and took place in Sandton. Her experience in technical support provided her with foundational skills in customer service and problem-solving within the IT sector.
Education and Expertise
Charlane James completed her secondary education at Liverpool Secondary School, where she studied subjects including English, Afrikaans, Maths, Science, Accounting, and Geography, achieving her Matric in 2004. She furthered her education at the Computer Training Institute, earning a Diploma in Information Technology Engineering in 2005. Additionally, she obtained certifications in Data Centre Virtualization Fundamentals from VM WARE in 2017 and ITIL Foundation from Pink Elephant in 2016.
Professional Development
Charlane has pursued various professional development opportunities to enhance her skills in IT. She completed a Diploma in Information Technology Engineering in 2005, followed by certifications in ITIL Foundation in 2016 and Data Centre Virtualization Fundamentals in 2017. These qualifications reflect her commitment to continuous learning and her focus on improving her technical knowledge and operational efficiency.