Kevin Orta
About Kevin Orta
Kevin Orta is a Level 2 Technical Support professional at IPFone in North Miami, Florida, with expertise in managing cloud-based phone systems and network routers.
Title
Kevin Orta currently holds the position of Level 2 Technical Support at IPFone, a company providing business communication services. He has been in this role since 2021 and is based in North Miami, Florida, United States.
Work Experience at IPFone
Since 2021, Kevin Orta has been employed at IPFone in North Miami, Florida, as a Level 2 Technical Support specialist. In this position, he is responsible for managing cloud-based phone systems and network routers, ensuring rapid issue resolution, and maintaining confidentiality when handling sensitive materials.
Prior Positions at JP Consultants and Direct Software Solutions
Before joining IPFone, Kevin Orta worked at JP Consultants as an Information Technology Desktop Support specialist from 2017 to 2020 in Miami, Florida. Prior to that, he worked at Direct Software Solutions in Miramar, Florida, for seven months between 2015 and 2016. In both roles, he provided desktop support, demonstrating strong multitasking abilities and delivering exceptional customer service.
Education
Kevin Orta studied Computer Science at the University of the People, starting his studies in 2018. Additionally, he attended Miami Dade College beginning in 2016. His educational background has equipped him with the skills necessary for managing information technology and technical support roles.
Skills and Expertise
Kevin Orta possesses expertise in managing cloud-based phone systems and network routers. He is known for his attention to detail and strong multitasking abilities. His sense of urgency aids in rapid issue resolution, and he consistently demonstrates exceptional customer service and communication skills. Moreover, he maintains confidentiality and discretion when handling passwords or sensitive materials.