Mariano Bermudez
About Mariano Bermudez
Mariano Bermudez is the Contact Center Sales Director for Voice, Internet, and Artificial Intelligence Apps for Business at IPFone, with a background in real estate and technology development.
Company
Mariano Bermudez is currently employed at IPFone, where he holds the position of Contact Center Sales Director for Voice, Internet & Artificial Intelligence Apps for Business. The company is located at 1035 NE 125th Street, Suite 200, North Miami, FL 33161. Bermudez has been with IPFone since 2007. IPFone provides advanced communication solutions, integrating technologies like AI to enhance business operations.
Title
Mariano Bermudez serves as the Contact Center Sales Director for Voice, Internet & Artificial Intelligence Apps for Business at IPFone. His role involves directing sales efforts, specifically focusing on the integration of voice and internet services, as well as AI applications designed to improve business communications. Bermudez plays an essential role in leading IPFone's Contact Center division.
Education and Expertise
Mariano Bermudez completed his Bachelor's Degree in Supervision and Management at Miami Dade College's School of Business between 2007 and 2011. Prior to this, he studied at Glendale Community College, where he obtained a Real Estate Broker Certificate from the Business Division in 2003. His formal education has provided him with a strong foundation in both business management and real estate.
Background
Before joining IPFone, Mariano Bermudez worked at Prodigy Financial Group, Inc. from 2003 to 2007. At Prodigy, his responsibilities included Real Estate & Technology Development, Sales, and Telemarketing Consultancy. This role provided him with valuable experience in sales and technology, paving the way for his later work in integrating AI applications into business communication tools at IPFone.
Achievements
Mariano Bermudez has led several key initiatives at IPFone. He played a pivotal role in integrating AI applications into the company's service offerings, collaborating with platforms like Cisco-Webex and Microsoft Teams to improve business communications. He also developed and managed a cross-platform social media marketing strategy to support an in-house leads engine program. Additionally, Bermudez was instrumental in creating and managing a Loyalty Program designed to reduce customer churn and enhance client satisfaction.