Martin Correa
About Martin Correa
Martin Correa is the Supervisor of the Tier 2 Technician Support Team at Ipfone USA, based in Miami, Florida.
Title
Martin Correa is the Supervisor of the Tier 2 Technician Support Team at Ipfone USA. In this role, he oversees a team that provides advanced technical support, ensuring that technical issues are resolved efficiently and effectively.
Current Position at Ipfone USA
As of 2023, Martin Correa is employed at Ipfone USA in Miami, Florida, where he has been working since 2012. He serves as the Supervisor of the Tier 2 Technician Support Team. During this extended tenure, he has gained extensive experience managing technical support operations.
Previous Experience at Hewlett-Packard
Prior to his role at Ipfone USA, Martin Correa worked at Hewlett-Packard (HP) as an Incident Lifecycle Coordinator. He was associated with HP's Sprint USA and Nextel LATAM projects from 2011 to 2012. During his 11-month tenure, he was responsible for managing the incident lifecycle, ensuring seamless resolution and documentation of technical incidents.
Technical and Training Roles at Atento Argentina
Before joining Hewlett-Packard, Martin Correa worked at Atento Argentina in several capacities. From 2009 to 2011, he served as a Nokia Trainer for the LTA and Caribbean Contact Center. Earlier, in 2009, he worked as a Technical Agent Tier 2 at the Nokia Contact Center for 6 months. These roles enabled him to refine his technical support and training skills.
Education and Expertise
Martin Correa pursued his education at Escola Panamericana de Arte e Design, where he studied from 2014 to 2017. His academic background has contributed to his understanding and expertise in design and technical domains.