Dino Doulias
About Dino Doulias
Dino Doulias serves as the Manager of Customer Support at iQmetrix, where he has developed key processes for the Network Control Center team and integrated new tools for customer support. With a background in crisis management and extensive experience in network operations, he has contributed significantly to the planning and execution of network projects.
Work at iQmetrix
Dino Doulias has been serving as the Manager of Customer Support at iQmetrix since 2020. In this role, he has developed processes for the Network Control Center team, which are integral to daily operations. He has played a significant role in integrating new tools for the customer support team, enhancing overall efficiency. Additionally, Doulias is involved in the planning and execution of network refresh projects, contributing to the company's operational improvements. His responsibilities also include coaching and training new team members within the Network Control Center.
Previous Experience at ISM Canada
Before joining iQmetrix, Dino Doulias worked at ISM Canada for ten years, from 2009 to 2019. He held the position of Manager, Customer Delivery and Infrastructure Operations. In this capacity, he demonstrated his ability to manage crises by serving as a Crisis Manager for major incidents. His experience at ISM Canada equipped him with skills in handling high-pressure situations and overseeing complex operations.
Education and Expertise
Dino Doulias studied Network and System Administration at CDI College from 2001 to 2003, earning a qualification in this field. He furthered his education in 2018 by completing Advanced Leadership Training at Dynamic Achievement, which lasted for 11 months. This combination of technical and leadership training has contributed to his expertise in customer support and team management.
Career at Access Communications Cooperative Limited
Prior to his tenure at ISM Canada, Dino Doulias worked as Team Lead for the Internet Help Desk at Access Communications Cooperative Limited from 2003 to 2009. In this role, he was responsible for overseeing team operations and ensuring effective customer service. His experience in this position laid the groundwork for his future roles in customer support and management.