Jody Hassen
About Jody Hassen
Jody Hassen is a Call Center Manager at Isabella Bank, with a diverse background in higher education administration and sales. She has held various leadership roles at Central Michigan University and Kewadin Casinos over her career, which spans more than two decades.
Current Role at Isabella Bank
Jody Hassen serves as the Call Center Manager at Isabella Bank, a position held since 2021. In this role, Hassen is responsible for overseeing call center operations, ensuring efficient customer service, and managing team performance. The role requires strong leadership skills and a focus on customer satisfaction.
Previous Experience at Central Michigan University
Hassen has extensive experience at Central Michigan University, where she held multiple roles over a span of 13 years. From 2018 to 2020, she served as the Executive Director of Operations/Enrollment and Student Services. Prior to that, she worked as the Associate Director of Marketing and Recruitment/Enrollment Management from 2006 to 2008, and as the Executive Director of Off Campus Student Services-Global Campus from 2008 to 2018. Additionally, she was the Assistant Director of Budget and Planning-Global Campus from 1997 to 2006.
Experience at Kewadin Casinos
Before her tenure at Central Michigan University, Hassen worked as the Director of Sales at Kewadin Casinos for one year, from 1994 to 1995. This role involved managing sales strategies and promoting the casino's offerings.
Educational Background
Jody Hassen holds a Master of Business Administration with an emphasis in Marketing from Central Michigan University. She also earned a Bachelor of Science degree in Marketing and Public Relations from Ferris State University. Her educational background supports her extensive experience in management and marketing.