Casey Balderas
About Casey Balderas
Casey Balderas serves as the Customer Training and Enablement Manager at iTradeNetwork, Inc., a position held since 2022. With over 17 years of experience at the company, Balderas has previously worked as a Technical Support Manager and Lead Customer Operations Analyst.
Work at iTradeNetwork
Casey Balderas has been serving as the Customer Training and Enablement Manager at iTradeNetwork, Inc. since 2022. In this role, Balderas focuses on enhancing customer training programs and ensuring effective enablement strategies. Prior to this position, Balderas held multiple roles within the same organization, showcasing a commitment to customer operations and support.
Previous Roles at iTradeNetwork
Before becoming the Customer Training and Enablement Manager, Casey Balderas worked as the Lead, Customer Operations Analyst from 2019 to 2022. In this capacity, Balderas contributed to improving customer operations and analytics. Additionally, Balderas served as the Technical Support Manager from 2005 to 2019, where responsibilities included overseeing technical support functions and ensuring customer satisfaction.
Education and Expertise
Casey Balderas studied Business Administration and Management at the University of Phoenix from 2017 to 2020. This educational background provided Balderas with foundational knowledge in business principles and management practices, which are applicable in the current role at iTradeNetwork.
Career Timeline
Casey Balderas has a career spanning over 18 years at iTradeNetwork, Inc. Starting as a Technical Support Manager in 2005, Balderas transitioned to Lead, Customer Operations Analyst in 2019, and then to the current position as Customer Training and Enablement Manager in 2022. This progression reflects a deepening expertise in customer service and operational management.