Melanie Romano
About Melanie Romano
Melanie Romano is a Customer Success Manager at iTradeNetwork, Inc. in Philadelphia, Pennsylvania, with a strong background in SaaS and client advocacy, having previously held similar roles at Instructure and Mediafly.
Current Role at iTradeNetwork
Melanie Romano serves as a Customer Success Manager at iTradeNetwork, Inc., a position she has held since 2022. Based in Philadelphia, Pennsylvania, she focuses on ensuring customer satisfaction and success through effective communication and relationship building. Her role involves advocating for clients and setting appropriate expectations to enhance their experience with the company's services.
Previous Experience in Customer Success
Prior to her current role, Melanie Romano worked as a Customer Success Manager at Instructure from 2018 to 2021, where she contributed to customer engagement and retention strategies. She also held a similar position at Mediafly from 2021 to 2022. These roles allowed her to develop a strong foundation in customer success practices within the SaaS industry.
Educational Background
Melanie Romano earned her Bachelor of Arts (BA) degree in Women's Studies and Black Studies from Providence College, where she studied from 2007 to 2011. This educational background has equipped her with a diverse perspective that informs her approach to client advocacy and relationship management.
Early Career and Community Engagement
Before transitioning into customer success roles, Melanie Romano worked in various educational and community-focused positions. She served as a Prevention Educator at the Women's Center of Greater Danbury, Inc. from 2011 to 2014 and as a Prenatal and Parent Educator/Case Manager at Catholic Social Services from 2015 to 2018. These experiences contributed to her skills in client advocacy and relationship building.
Skills and Expertise
Melanie Romano possesses a strong background in SaaS, which enhances her ability to deliver a positive customer experience. She demonstrates a tenacious client advocacy approach, focusing on building empathetic and open relationships. Her quick adaptability allows her to effectively set expectations for clients, ensuring their needs are met efficiently.