Jesse Papocchia
About Jesse Papocchia
Jesse Papocchia is a Customer Success Manager with extensive experience in customer support and management roles across various companies. He has been with JobScore since 2017 and also owns The Gilded Roo, contributing to his expertise in customer relations and support documentation.
Current Role at JobScore
Jesse Papocchia serves as a Customer Success Manager at JobScore, a position held since 2017. In this role, he operates remotely from the San Francisco Bay Area. His responsibilities include assisting recruiters and HR professionals by configuring their accounts to meet specific needs. He advocates for customer needs by representing their interests to the Product team. Additionally, he utilizes Pivotal Tracker to log enhancements and report bugs, ensuring a streamlined experience for users.
Previous Experience at CDG Management
Jesse Papocchia worked at CDG Management for a total of ten years, holding two positions. From 1997 to 2004, he served as the PC/Call Center Support Manager. Following this role, he became a Senior Call Center Support Analyst from 2005 to 2008. His tenure at CDG Management provided him with extensive experience in customer support and management.
Experience at Fanmade and PrO Unlimited
Jesse Papocchia held the position of Manager, Community & Seller Relations at Fanmade (formerly Coveroo) from 2015 to 2016. His role involved managing community interactions and seller relations. Prior to this, he worked at PrO Unlimited as the WAND Help Desk Lead from 2009 to 2011, where he contributed to support operations.
Ownership of The Gilded Roo
Since 2017, Jesse Papocchia has been the Owner of The Gilded Roo, a venture based in the San Francisco Bay Area. His role as an owner involves overseeing operations and managing business activities, contributing to his diverse professional portfolio.
Educational Background at Chubb Institute
Jesse Papocchia studied at Chubb Institute from 1996 to 1997, where he focused on Data Center Operations and earned a certificate. This educational background provided him with foundational knowledge and skills relevant to his career in technology and customer support.